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My (Bad) G&S Suzuki Experience

Updated:

G&S Suzuki is the cheapest online OEM parts retailer that I have found. Against the advice of many people at the GSResources forum, I decided to give G&S Suzuki the benefit of the doubt and give them a try. Unfortunately, I quickly learned that you get what you pay for. I will never do business with them again.

I placed my first order with G&S Suzuki, valued at $42.88. Unfortunately, I no longer have the exact delivery date. It was shipped via USPS and took roughly 3 weeks from the order date to delivery date. When it was delivered, the shipment was missing two screws valued at $1.05 each. I gave them the benefit of the doubt and ignored it since the value was so low.

I placed my second order, valued at $79.36. It was shipped via USPS and was delivered on , three weeks later. Among other parts, I ordered the two bolts missing from my first order and a valve cover gasket. Upon delivery, I observed the valve cover gasket to be folded in half as pictured below.

Folded gasket
Folded gasket
Folded gasket

I immediately contacted their general manager, Beau Barton, on . He responded the next day and requested I send the damaged gasket back for a replacement. I sent the damaged gasket back at my own cost via USPS on .

I placed my third order, valued at $172.82. It was delivered via UPS on , two weeks later. Upon delivery, I noticed that I was missing four bolts, valued at $4.75 each. I immediately contacted them and got a response saying there was a mishap and they'll ship them out with the replacement valve cover gasket.

I inquired about a estimate on when the valve cover gasket and four bolts will be shipped. The same-day response from Beau was generic and did not answer my question: Waiting on that gasket brotha. I will over night it to you as soon as it arrives.

After ordering and receiving the missing parts from another online OEM retailer, I emailed Beau requesting that my credit card be refunded with the amount of the missing parts, $35.10. I have not received a response or a refund yet.

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